Return & Refund Policy for THEJOINTZ.COM


1. Introduction

We at THEJOINTZ.COM aim to provide a satisfying shopping experience. This policy outlines the terms and conditions under which items purchased through THEJOINTZ.COM may be returned or refunded.

2. General Policy

2.1 Eligibility for Returns

Returns are accepted within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2.2 Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

3. Refunds

3.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2 Refund Timelines

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thejointz.com.

5. Shipping Returns

To return your product, you should mail your product to a specified address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done this and still have not received your refund, please contact us at [Your Contact Information].

7. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

8. Changes to Return & Refund Policy

We reserve the right to update or change our Return & Refund Policy at any time and you should check this policy periodically.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at support@thejointz.com


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